About Eastern

Since 1971.

Eastern Tour is a Tour Operator and a Travel Agency serving the tourism industry since 1971. If you want to travel to Ethiopia, you must think of Eastern Tour. We are one of the first Tour Operators and Travel Agency of Ethiopia, we operate from Addis Ababa and we know our country as you know the palm of your hand, we can arrange your vacation in Ethiopia like no other.

We manage from one day tours to custom made packages to fulfill every client needs. Custom made vacations in Ethiopia is our specialty and we only offer the best that you can get. We only use high quality products and services, that we have been able to acquire trough this many years of operations. We can offer excellent hotels accommodations, transfers, private transportation with bilingual guide-driver, rent a car and villas reservations and of course an amazing Ethiopian travel experience.

“CONTINUE THE FAMILY BUSINESS BY MODERNIZING THE SERVICES AND RESPECTING THE CULTURE AND HISTORY”

Mission

Our Mission is to perform and deliver excellent quality service to our clients. Providing them unforgettable travel, enjoyable, with guaranteed services that exceed their expectations With this objective, we aim to earn the reputation as "Your Preferred Travel Agency". The satisfaction of our customers and extraordinary service is the main aim, saving your time and money while providing the best value for your trip

Vision

Our vision is to become the clients' first choice and the best corporate partner providing efficient and effective consultative services satisfying the needs of our clients and always exceeding their expectations. We strive to be the most professional and customer responsive travel consultants by using our knowledge, experience and contacts in order to serve our customers with tailor-made solutions to all of your holiday needs.

Team Work

We have built a team that works result­ orientated; unifying talent and give-and­ take to respect and join different opinions, knowledge, and abilities because teamwork and mutual support build the foundation of our relationship.

Experience

This is a core value for two reasons: the experience we have as a company and the experience we deliver for our clients. We’re proud of our 42 years of experience designing exceptional journeys and providing value for money. It forms the basis of our decisions, and is a huge part of our continued success and growth as individuals. We are committed to create and deliver remarkable customer experience through every one of our services. We focus to offer the right products to the right customers.

Communication

Each one of us must interact transparently and appropriately, trying to strengthen our interpersonal relations and the image of the company. We are conscious that our communication generates perceptions, expectations, and requirements which motivate us to improve our behavior, attitude, and knowledge.

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Reliability

We are reputable and the longest established travel agency in Ethiopia. Since 1965, each and every one of us is committed to honesty, loyalty, and a high standard of ethical conduct. Through our experience and reliability, you can be sure that when you put your holiday in our hands, everything will be taken care of.

Authentic

Being authentic is what has kept us standing for 42 years. We’re true to our own values and ideals, regardless of the pressure that we’re under to act otherwise in the travel industry. We have genuine and honest communication through our service with our customers, partners and suppliers to ensure that all the holidays we book are perfect.

Service Quality

Service quality is one of our most important values which demands all our effort, determination, and courage to be successful in what we are doing and the services we are providing. We conduct our work with dedication and without mistakes, optimizing delivery time and putting effort into what we do to achieve results of quality.

FAQs

1. When was Eastern Tour & Travel Agency established?

Eastern Tour & Travel Agency was founded on March 14, 1971 (Megabit 21, 1964 E.C.) by Mr. Ghenna Desta in Addis Ababa, Ethiopia. With over five decades of continuous service, we are among the oldest and most trusted tour operators in the country.

Our head office is located in Addis Ababa, at Papasinos Building, next to the Main Post Office (P.O. Box 1136). We also have branch offices in major tourist destinations including Bahir Dar, Gondar, Axum, Awasa, and Arba Minch.
We organize a wide variety of tours such as historical, cultural, religious, coffee, food-tasting, adventure, and nature tours. We also arrange inbound tours, hotel reservations, car rentals, ticketing services, and conference organization. Whether you want a one-day excursion or a long customized journey, we can design it for you.
Yes. Tailor-made tours are our specialty. We carefully design itineraries around your preferences, budget, and timing—whether you’re a solo traveler, family, or group. Every trip is supervised by our experienced team to ensure a personal and unforgettable Ethiopian experience.
Our bilingual guide-drivers are fluent in English and Amharic, and we can also arrange French, Italian, Spanish, or German-speaking guides upon request. Communication and cultural interpretation are key parts of our service.
Bookings can be made directly with our office or via email and phone. To confirm your reservation, we require a deposit of 2,000 Birr per person, or full payment if the booking is made less than two weeks before departure. Payments can be made through bank transfer to our account at the Commercial Bank of Ethiopia (Meskel Square Branch).
6. How do I make a booking, and what are the available payment methods?
Bookings can be made directly with our office or via email and phone. To confirm your reservation, we require a deposit of 2,000 Birr per person, or full payment if the booking is made less than two weeks before departure. Payments can be made through bank transfer to our account at the Commercial Bank of Ethiopia (Meskel Square Branch).
Yes. Eastern Tour is a registered IATA and Ethiopian Travel Association member, guaranteeing the security and reliability of your financial transactions. Your booking details are handled with the utmost confidentiality and professionalism.
If you wish to change your booking, a 2,500 Birr fee per person applies for each modification. Cancellations must be submitted in writing, and any applicable charges will depend on the timing of your notice. Our team will always do its best to minimize your loss and assist with rescheduling if needed.
If you experience any issue during your tour, please notify your local representative or guide immediately so we can resolve it on the spot. If the matter remains unresolved, you may contact our Guest Relations Manager within 28 days of your return, including your booking reference and report form. We take all feedback seriously to continuously improve our service.
Yes. We provide complete travel solutions, including hotel reservations, airport pickups and transfers, car and van rentals, and even villa bookings. Our long partnerships with top hotels and service providers ensure comfort and reliability.
With over 50 years of experience, family ownership, and a reputation for honesty, reliability, and personalized service, we combine modern efficiency with traditional Ethiopian hospitality. Every tour is handled directly by our management to guarantee quality, safety, and authenticity.
We are socially and culturally committed to supporting Ethiopian communities and preserving our natural heritage. We collaborate with local guides, promote eco-friendly practices, and integrate cultural respect and environmental care into all our tours.

What people feel about Us

Testimonial

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